USE CASE · TOWING
AI dispatch answering for towing companies
Towing is the purest missed-call business there is. Every caller is stranded right now, calling down a list, and the first dispatcher who answers wins the hook. Nights, storms, and holiday weekends — exactly when you're busiest behind the wheel — are exactly when calls get missed. The AI answers on the first ring, captures the location and vehicle, and texts you the dispatch while the caller is still on the line.
Get Started For Free →Why NeverMissAI for towing dispatch calls
Answers while you're mid-tow
You can't take a call while hooking a car on a highway shoulder. The AI can. It answers every call in one ring, so the stranded driver never reaches your competitor's dispatcher — and you never choose between the job in front of you and the next one.
Captures dispatch-grade details
Exact location (cross streets, mile marker, parking level), vehicle year/make/model, drivable or not, keys available, AWD or not for flatbed decisions, and whether anyone is in an unsafe spot. Your driver rolls with the full picture instead of calling back for basics.
Flags the dangerous calls
A car dead on a live traffic lane is different from one in a driveway. The AI treats unsafe-location calls as urgent — capturing details fast, telling the caller to stay clear of traffic, and getting the dispatch to you immediately.
Sample call — what the AI handles
Caller: My car just died on I-35 near exit 240 and trucks are flying past me. I need a tow.
AI: I can get a truck to you. First — are you and everyone else out of the vehicle and away from traffic, behind the barrier if there is one?
Caller: Yeah, we're off on the grass, away from the road.
AI: Good. What's the vehicle — year, make, and model — and is it in a spot our flatbed can reach from the shoulder?
Caller: 2019 Honda CR-V, right on the shoulder past the exit 240 sign.
AI: Got it — 2019 CR-V, I-35 northbound shoulder at exit 240. I'm texting the dispatch to the on-duty driver now, and you'll get a text confirming the truck is on the way. Stay behind the barrier until it arrives.
How it works
Pay via Stripe in 60 seconds. Starter $97, Pro $297, Business $497 per month. Cancel anytime, no setup fees.
Your business name, hours, services, FAQs, transfer rules. We pre-load the towing dispatch calls vocabulary so the AI sounds like it works in your trade from minute one.
We provision a Twilio number and link it to your AI assistant. Forward your business line (or port it) and the AI handles every call after that.
What it screens out
A dispatch board only works when the junk stays off it. The intake filters these before your dispatcher's phone buzzes:
- Out-of-area calls — location comes first, so a stranded driver two counties over doesn't tie up the line
- Vehicle classes you don't tow — the heavy-duty semi call at a light-duty shop gets a polite no and moves on
- Motor-club rate work, if you don't run it — captured and declined per your policy, not argued about
- Private-property tow requests without the property owner or manager on the line
- Price-shoppers with no location and no vehicle — a quote with no job attached is a dispatcher's time, gone
The objection every tow operator raises
“Dispatch IS my business — a robot can't tell a rollover on the interstate from a parking-lot jump start.”
It doesn't have to judge — it has to ask what your dispatcher asks: where are you, what's the vehicle, are you somewhere safe. A caller on a highway shoulder or at an accident scene escalates straight to your dispatch phone; the parking-lot jump start arrives as a complete ticket — location, vehicle, situation, callback — without waking anyone up for it.
Frequently asked questions
Can the AI give a tow quote?
How does it handle motor-club and police-rotation calls?
What about drivers in unsafe locations?
Does it dispatch my drivers directly?
What does it cost?
Get your phones answered 24/7
Set up your AI receptionist in about 5 minutes — keep your number, first 100 minutes free, $0 due today, cancel anytime.
Get Started For Free →