What happens if a caller volunteers health information?

A caller can say anything on a recorded line. The AI does not ask for clinical detail and does not route health details to SMS or Telegram notifications. Calls are still processed by third-party providers, and we hold no BAA with them, so treat any recording as potentially containing PHI that is not covered.

FEATURE · HIPAA

Is NeverMissAI HIPAA compliant?

Q: Do you offer a BAA on the Business plan?

No. There is no BAA on any plan. Our Terms of Service and Privacy Policy state this directly. If you need a BAA, use a vendor that signs one — some AI receptionists and answering services do.

Updated May 2026 · SwiftAppLab · By the team behind NeverMissAI

No — and we won't tell you otherwise. SwiftAppLab does not sign Business Associate Agreements, so NeverMissAI is not a HIPAA-covered service on any plan, including Business. If your practice needs a signed BAA before a vendor can handle protected health information, use a vendor that signs one. What NeverMissAI does instead is capture as little health information as possible: it books the appointment and takes a callback number, and it doesn't ask for symptoms, medications, or history.

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No BAAon any plan

Minimumhealth info captured

Neverhealth details over SMS

Your callwhether it fits your obligations

What this means for a practice

There is no BAA, on any plan

Not on Starter, Pro, or Business. Our Terms of Service and Privacy Policy say so directly, and nothing about how you configure the service changes it. If a salesperson, page, or comparison chart ever told you otherwise, that was wrong and we've corrected it.

The AI is built to not collect PHI

It asks for a name, a callback number, and what kind of visit — not symptoms, diagnoses, medications, or treatment history. Where a caller volunteers health detail anyway, the AI doesn't probe further, and those details are kept out of the SMS and Telegram notifications we send you.

Calls still pass through third parties

Telephony, speech, and model providers all touch call audio and transcripts, and we hold no BAA with any of them. Treat any recording as potentially containing PHI that is not covered. Deciding whether that is acceptable for your practice is your call as the covered entity, not ours.

Sample call — what the AI does not capture

Caller: Hi, I need an appointment for my son — he's been having a lot of trouble focusing at school and we think he needs his prescription looked at.

AI: I can get that on the schedule. I won't take any medical details over the phone — the doctor will go through that with you at the visit. Can I get your name and the best number to reach you?

Caller: Dana Johnson, 512-555-0140.

AI: Thanks. Is this a follow-up visit or a new concern? I just need enough to book the right length of appointment.

Caller: A follow-up.

AI: I have Tuesday at 3:30 or Thursday at 11. Which works better?

Caller: Tuesday, 3:30.

AI: Booked for Tuesday at 3:30, and the office will confirm. Anything you'd like to tell the doctor directly, you can bring to the visit.

The AI books the visit without collecting the condition, the medication, or the history. That is the design — not a substitute for a BAA.

How it works

Subscribe

Pay via Stripe in 60 seconds. Starter $97, Pro $297, Business $497 per month. Cancel anytime, no setup fees.

Fill the 5-minute onboarding

Your business name, hours, services, FAQs, transfer rules. We pre-load your practice's vocabulary so the AI sounds like it works there from minute one — and we set it to avoid asking for clinical detail.

Go live in minutes

We provision a Twilio number and link it to your AI assistant. Forward your business line (or port it) and the AI handles every call after that.

Frequently asked questions

Is NeverMissAI HIPAA compliant?

No. SwiftAppLab does not sign Business Associate Agreements, so NeverMissAI is not a HIPAA-covered service on any plan, including Business. If your practice requires a signed BAA before a vendor can touch protected health information, NeverMissAI is not the right fit for those calls.

Can a dental or medical practice still use it?

Many do, for scheduling and routing rather than clinical intake. The AI collects the minimum needed to book — name, callback number, and what kind of visit — without asking for symptoms, diagnoses, medications, or history. Whether that fits your obligations as a covered entity is your decision to make, ideally with your compliance counsel.

What if a caller volunteers health information anyway?

A caller can say anything on a recorded line. The AI doesn't ask for clinical detail and doesn't put health details into the SMS or Telegram notifications we send you. But calls are processed by third-party telephony and model providers, and we hold no BAA with them — so treat any recording as potentially containing PHI that isn't covered.

Do you offer a BAA on the Business plan?

No. There is no BAA on any plan, and no configuration of the service creates a business associate relationship. If you need one, choose a vendor that signs it — some AI receptionists and traditional answering services do, and that's the right call for PHI-handling intake.

Then why does this page exist?

Because "is it HIPAA compliant" is the first question every practice asks, and the honest answer is easier to act on than a vague one. We'd rather lose the sale than have a clinic discover the gap after deployment.

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