FEATURE · HIPAA
HIPAA-compliant AI receptionist
HIPAA matters whenever the AI captures protected health information — symptoms, medications, treatment status, insurance details. That covers dental offices, medical practices, chiropractors, physical therapy clinics, mental health practices, and personal injury attorneys whose intake includes medical information. For these businesses, deploying an AI receptionist without a Business Associate Agreement (BAA) is a compliance breach. NeverMissAI's Business plan includes the BAA, encrypted call storage, role-based access controls, and audit logs — built for practices that can't afford a HIPAA violation on top of a busy intake.
Try a free demo call →Why NeverMissAI for HIPAA-regulated practices
Signed BAA on day one of the Business plan
Subscribing to the Business plan triggers a BAA signing flow. You countersign, we countersign, both copies are stored in your account dashboard. From that moment, NeverMissAI is a HIPAA Business Associate for your practice — covered for storing, processing, and routing PHI captured during calls.
Encrypted call recordings + transcripts
Every recording is encrypted at rest with AES-256, every transcript is encrypted in our database, and access requires SSO or strong password + 2FA. Recordings are retained per HIPAA's 6-year minimum (we keep 7 years by default to be safe). Deletion on request is supported per the privacy rule.
Audit log of every PHI access
Every time someone in your practice (or our staff for support cases you authorize) accesses a call recording, transcript, or PHI-tagged data, it's logged with user, timestamp, IP, and action. The audit log is yours to export for HIPAA Security Rule compliance documentation.
Sample call — what the AI handles
Caller: Hi, I'd like to schedule an appointment for my son. He has ADHD and we need to refill his prescription.
AI: I can help with that. Can I have your son's full name and date of birth?
Caller: Sure — Marcus Johnson, 06/14/2014.
AI: Got it. I see Marcus has been a patient since 2022. For ADHD medication refills, we'll need a visit with Dr. Reeves — controlled substances require a face-to-face every six months per state requirements. His last visit was October, so we're due. I have Tuesday at 3:30 or Thursday at 11am open. Which works?
Caller: Tuesday 3:30 is perfect.
AI: Booked. I'm sending the confirmation to the email on file and Marcus's medication list will be ready for Dr. Reeves before the visit. Anything else you'd like to add to the file?
How it works
Pay via Stripe in 60 seconds. Starter $97, Pro $297, Business $497 per month. Cancel anytime, no setup fees.
Your business name, hours, services, FAQs, transfer rules. We pre-load the HIPAA-regulated practices vocabulary so the AI sounds like it works in your trade from minute one.
We provision a Twilio number and link it to your AI assistant. Forward your business line (or port it) and the AI handles every call after that.
Frequently asked questions
Is HIPAA compliance only on the Business plan?
Does NeverMissAI handle Stark Law or other healthcare-specific concerns?
What about state-level health-privacy laws (e.g., CCPA, Texas HB 300)?
Can the AI handle medication discussions without violating policy?
Where is PHI stored geographically?
See it answer a call right now
If you're a dental, medical, or PI practice — book a Business-plan consultation. We walk through the BAA, the technical safeguards, and the deployment timeline. 20 minutes, no commitment.
Try a Free Demo Call →