53+
Average daily calls for a single-physician practice. Multi-provider offices handle 150+.
Built for Medical Offices
Your Front Desk Is Overwhelmed. Your AI Receptionist Never Is.
Medical offices field 50+ calls a day. Patients wait on hold, hang up, and don't call back. NeverMissAI answers every call instantly, schedules appointments, collects intake information, and routes urgent requests — 24 hours a day, 7 days a week.
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THE PROBLEM
Your Phone Lines Are Costing You Patients
Most medical offices lose revenue every day to missed calls, long hold times, and no-shows. The numbers tell the story.
67%
of patients say they have hung up due to long hold times when calling a medical office.
$200
average revenue lost per patient no-show. Practices with high no-show rates lose thousands monthly.
WHAT PATIENTS HEAR
A Real Conversation, Not a Phone Tree
Your AI receptionist sounds natural, verifies patient details, checks real availability, and books appointments — just like your best front-desk coordinator.
AI Receptionist
"Good afternoon, Riverside Family Medicine. This is Anna. How can I help you today?"
Patient
"Hi, I need to schedule a follow-up with Dr. Patel."
AI Receptionist
"Of course! Can I get your name and date of birth so I can pull up your information?"
Patient
"Sure, it's Maria Santos, March 14, 1985."
AI Receptionist
"Thank you, Maria. I have availability with Dr. Patel on Thursday at 10:15 AM or Friday at 2:30 PM. Which works better for you?"
Patient
"Thursday morning works."
...
AI Receptionist
"You're all set for Thursday at 10:15 AM with Dr. Patel. Just a reminder — please bring your updated insurance card and arrive 10 minutes early. You'll get a confirmation text shortly. Is there anything else I can help with?"
CAPABILITIES
Everything Your Front Desk Handles, Automated
NeverMissAI manages the high-volume, repetitive calls that keep your staff from focusing on in-office patients.
Appointment Scheduling
Books, confirms, and reschedules appointments using your real calendar availability. Supports multiple providers and appointment types.
New Patient Intake
Collects name, date of birth, insurance carrier, member ID, and reason for visit over the phone. Sends the complete intake summary to your staff instantly.
Prescription Refill Requests
Captures medication name, dosage, pharmacy preference, and patient details, then forwards the request to your team for processing.
After-Hours Triage Routing
Answers calls 24/7. Routes urgent calls to your on-call provider, directs emergencies to 911, and captures non-urgent messages for the next business day.
Insurance & Billing Questions
Answers common questions about accepted insurance carriers, co-pay estimates, and payment options. Routes complex billing issues to your billing department.
Rescheduling & Cancellations
Handles date changes and cancellations without staff involvement. Automatically opens the slot for other patients and can manage waitlist notifications.
PRICING
Plans That Scale With Your Call Volume
🌟 Every plan is the full receptionist — not a stripped-down starter
Plans differ by how many calls you need answered, not by how smart your receptionist is. Every plan includes all of this:
- Caller Memory — recognizes repeat customers, greets them by name, picks up where the last call left off
- Speaks English & Spanish — switches the moment a caller does, mid-call
- Books, reschedules & cancels real appointments in Google Calendar — checks availability, no double-booking
- Qualifies leads, answers your FAQs, and takes detailed messages
- Emergency-aware — 911 for danger, live transfer to your cell for urgent jobs
- Handles sales & spam calls politely, so you don't have to
- Name your receptionist & pick its voice — it's yours
- Free instant alerts on Telegram (or SMS + email) — caller, summary & recording every time
- Chat with your receptionist — ask “who called today?” or draft a reply, in the app or on Telegram
- “Your callers” contact list — everyone who called, remembered by name
- ROI dashboard — the dollar value of the calls it caught, from your own job value
- Call recordings + AI summaries, and it's always honest that it's an AI
Starter
$97/mo
- Everything above — the full receptionist
- ~80 answered calls (200 talk-minutes)
- Answers 24/7, day or night
- Use your current number or a new AI number
- Instant setup after checkout
- Extra minutes at $0.50/min
Most Popular
Pro
$297/mo
- Everything in Starter, plus:
- 3× the call capacity — ~240 answered calls (600 min)
- Room for seasonal call spikes without overage
- Priority support
- Extra minutes at $0.50/min
Business
$497/mo
- Everything in Pro, plus:
- Highest capacity — ~400 answered calls (1,000 min)
- Multi-location support
- Advanced call routing rules
- Dedicated account manager
- Extra minutes at $0.45/min
Start free — no credit card. Get your AI live on real calls first; you only pick a paid plan once you’ve heard it work.
Billed by the second, not rounded up to the minute. A 25-second “are you open today?” call uses 25 seconds of your allowance — not a whole minute. On a plan that answers a lot of short calls, that difference adds up in your favor.
Call estimates assume the ~2.5-minute average receptionist call. Under the hood each plan includes monthly talk-minutes — Starter 200, Pro 600, Business 1,000 — which is total connected call time. Each call is measured in seconds and added to that monthly pool — individual calls are never rounded up to a whole minute. If you go past your included minutes, overage is billed at your plan's per-minute rate, with only that monthly overage total rounded up to the next whole minute. By subscribing, you agree to our Terms of Service and Privacy Policy. Calls are recorded for service delivery.
Important: NeverMissAI handles appointment scheduling and basic intake only. No medical records are accessed, stored, or transmitted. Not a HIPAA-covered service.
FAQ
Common Questions from Medical Offices
Is NeverMissAI HIPAA compliant?
NeverMissAI handles scheduling and basic intake only — no medical records, diagnoses, lab results, or protected health information are accessed, stored, or transmitted. Because it does not handle PHI, it operates outside the scope of HIPAA-covered services. It collects the same information a patient would give to any scheduling coordinator: name, date of birth, insurance carrier, and reason for visit.
Can it handle insurance and billing questions?
Yes. During setup, you provide the list of insurance carriers you accept, co-pay ranges, and payment policies. The AI uses this information to answer common questions like "Do you accept Blue Cross?" or "What's the cost for a new patient visit?" For complex billing disputes or detailed claims questions, it captures the details and routes them to your billing department.
Does it work with multiple providers in one practice?
Absolutely. NeverMissAI can manage scheduling for multiple providers, each with their own availability windows, appointment types, and specialties. When a patient calls, the AI knows which provider handles which services and books into the correct calendar automatically.
How does it handle prescription refill requests?
The AI collects the patient's name, date of birth, medication name and dosage, and preferred pharmacy, then sends the complete refill request to your staff via text and email. Your team reviews and processes the refill through your normal workflow. The AI never approves, denies, or modifies prescriptions.
What happens with after-hours emergency calls?
You define your triage rules during setup. The AI can transfer urgent calls directly to an on-call provider's cell phone, instruct callers experiencing a medical emergency to call 911, or capture details and send an immediate priority alert to your team. Non-urgent after-hours calls are logged with a message and queued for the next business day.
Can I cancel anytime?
Yes. There are no contracts and no cancellation fees. Give 30 days notice and you're done. We also offer a 30-day money-back guarantee — if NeverMissAI isn't working for your practice, you get a full refund.
Stop Losing Patients to Hold Music
Every missed call is a missed appointment. NeverMissAI answers instantly, schedules accurately, and never puts a patient on hold.
No setup fee · Cancel anytime · 30-day money-back guarantee
New to AI receptionists? See our full AI receptionist cost breakdown and compare 10+ providers.